1. Introduction
NovaVPN ("NovaVPN", "we", "our", or "us") respects your privacy and is committed to protecting your information. This Privacy Policy explains how NovaVPN collects, uses, and protects information when you use our app and services.
2. Information We Collect
We collect only limited information necessary to operate and improve NovaVPN:
- Device information (device model, OS version, app version)
- Usage data (app interactions and feature usage)
- Diagnostics (crash reports and performance data)
- Advertising identifiers (such as device advertising ID, where permitted)
- Information you provide when contacting support
We do not collect personally identifiable information such as your name, email, or exact location unless you voluntarily provide it.
3. VPN Usage and No-Logs Policy
NovaVPN is designed to protect your privacy. We do not log, monitor, or store:
- Your browsing history
- Websites you visit
- DNS queries
- Your VPN traffic content
- IP addresses associated with your activity
We only collect minimal operational data required to maintain service reliability and prevent abuse.
We do not sell or share your browsing activity with third parties.
4. Advertising
NovaVPN displays ads in the free version using Google AdMob.
Ad providers may collect:
- Device identifiers (Advertising ID)
- General location (country-level)
- Ad interaction data
This data is used to display ads and measure performance.
Learn more: Google Privacy Policy
5. Payments and Subscriptions
If NovaVPN offers premium features, payments will be processed by Apple. We do not store payment details.
6. How We Use Information
- Provide and maintain the VPN service
- Improve performance and reliability
- Analyze usage (Firebase Analytics)
- Display advertisements
- Respond to support requests
7. Third-Party Services
We use trusted third-party services:
- Firebase Analytics – app usage insights
- Google AdMob – advertising
These services may collect limited data under their own privacy policies.
8. Data Retention
We retain data only as necessary to operate the service and comply with legal obligations.
9. Children’s Privacy
NovaVPN is not intended for children under 13. We do not knowingly collect data from children.
10. Security
We use reasonable security measures to protect data, but no system is 100% secure.
11. Your Rights
You may request access, correction, or deletion of your data by contacting us.
12. Changes to This Policy
We may update this policy. Updates will be posted here.
13. Contact Us
Email: apps@bagsopedia.ltd